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CNN

CNN

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What is your customer experience with CNN?

CNN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

CNN has a 1.9 star rating from 283 customer reviews. 14% would likely recommend. Rating distribution is largely unfavorable. Consumers cite biased reporting and deceptive advertising. 50% say CNN should improve customer service. Many ask for an apology. Reviews note high price level and complaints about discounts, billing, subscriptions, app performance, and contact options.

Key Takeaways for Future Customers

  • Expect app and streaming issues and limited phone support.
  • Watch for subscription and billing problems before subscribing.
  • Be cautious of advertisers on the CNN app.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unresponsive customer service.
  • Allegations of biased or untruthful reporting.
  • Billing disputes, refunds, and high price concerns.

Positive Feedback

Some reviewers still cite good reporting and would consider using CNN again if issues are resolved.

View full overview ›

Media from reviews

CNN - Consciousness & our reality
CNN - Misleading and hateful redericCNN - Where are you guys located I need to be on TV someday I've got prayers I'd like...CNN - Where are you guys located I need to be on TV someday I've got prayers... - Image 2CNN - Help bring are kids homeCNN - Help bring are kids home - Image 2CNN - Help bring are kids home - Image 3
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Show reviews that mention
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Adele D Cho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for subscription but can't access

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CNN could fix online access for paid subscribers. I am angry.

I have been treated unfairly. CNN took my money and gave no service. Why can't CNN just call me? CNN has been having this problem for years.

I have written more than 100 symbols.

What kind of game is CNN playing? What is CNN's phone number so I can call myself?

Loss:
$29
Pros:
  • News is current
Cons:
  • No callable phone numbers
  • No customer service even though i paid subscription for a year

Preferred solution: A connection to CNN so I can get news

User's recommendation: Don’t subscribe

View full review
Antonio S Ojo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Paso, Texas

Consciousness & our reality

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CNN - Consciousness & our reality

Hi, picture 14 billion people on earth. I am with the 14 billion people.

Then picture me. One person. Me. I am 1 person with the only thought of our relationship with consciousness & reality.

We are in a big room.

I asked who is the only observer at this present moment. Then I asked who is the only on speaking at this present moment?

Pros:
  • Breaking news
Cons:
  • Negative vibes

Preferred solution: Deliver product or service ordered

User's recommendation: Positive vibes

View full review
Selden Whi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
AI Highlights
  • Son was taken and neglected in several facilities.
  • He's medicated to listen to staff; we can't call or see him, and we get no reports.

I'm trying to get my son back they took my son for no reason My son has been neglected in two facilities within their care they had been five three facilities before I first hearing never knew anything about them transporting him or anything no phone our lawyers don't help us One of them says that we know it'll be a while before you get your son cuz he's well medicated they know they got my son on medicine that he shouldn't be on think of my son medicated to listen to them they were having him forget us 3 weeks is a long time since October they took him they got my son like he was in jail he was trapped in the hospital that they rushed him that they took him to Butler hospital because due to the trauma that they gave him from neglect they never let us call we never got to talk to him or nothing since he left they never offered us to just let him go into the family or cousins nothing they've had hearings without us My lawyer don't want to say anything I try to file two emotions they wouldn't let me talk to emotions I told her that I wanted to talk to the judge about the beginning of this all cuz this ain't right this ain't true she goes we know just move on That's what my Lord said and then she says I lost my rights and then CPS says I have my rights none of them were on the same page they'll tell me different stories but now I can't talk to my son due to they say that I was talking to my son about staff no never not once I couldn't even get my son to focus on the phone because he's too high he's always wander off and he had a black guy there he was in Butler hospital I mean children's hospital for 3 days due to the facility and the other facility my son had cracked feet ear infections that I had to tell them over the phone cuz they were saying Josh was acting up when Joshua has pain that's when George acts up no they medicate him and they tell him if you want to talk to your mommy you got to listen to me That's not nice that's what they've been doing what you haven't heard no weekly report or anything since my son has been down here and November 20th before that my son has been in this facility and I have not got one one report not the same that the doctor might not even let us see him we haven't seen him at all so what would be the reason what is CYS hiding please help phone number 724-496-**** help us put this out there see why yes they're stealing these kids My son had A's and B's happy boy loved music I didn't get to talk to him for Thanksgiving Christmas or his birthday they wouldn't let me I beg and cry for help I'll do anything it gets us out for my son before I lose him and they're rushing the hearings we have one in October now they're having to dependency here in on the 28th this month I'm going to lose my son cuz I can't get nobody out there to help us broadcast this stuff cuz they all too scared and they let see why yes win they let them have the power the cops don't even do nothing I called to try to tell them my son was neglected they don't get involved nobody wants to get involved lawyers don't want to get involved please help these kids and families

User's recommendation: Another reason is cuz my son couldn't talk as well he's got down syndrome three 21 is another reason why they try to take him out that was not that's not a good reason that's his disability and the other page I don't know if he can really see it it says due to taking from home his dramatizing neglect and abuse from CYS taking him from him home involved from the removal emergency removal is what drown traumatized my son with no phone calls or anything he was left with just a key and close the door and medicated that they authorized I did it

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Carey C Fiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Maine

Deceptive advertising on your app

AI Highlights
  • Dresses advertised as cotton/linen arrive polyester and differ from images.
  • Return requests received no reply despite a stated policy.

Ok, I fell for it. A company called Urban Brim that advertises what look like really nice dresses on the CNN app, made out of cotton and linen.

I figured that if the company was on the CNN app, it had to be legit. How wrong I was. I did receive two dresses, but they were not cotton, not linen, but polyester and looked nothing like the images shown on the CNN app, nor on the Urban Brim website. I wrote to every contact I could find on the website (they said they had a return policy) to try to return the dresses, but received no reply.

Finally, I experimented by returning the dresses to the return address they had on their website, ******.

The address does exist, but there is no Urban Brim Company, or related company, at that address. The awful dresses were returned to me.

Loss:
$78
Pros:
  • Fairly good reporting
Cons:
  • Deceptive ads on the cnn app

Preferred solution: Apology

User's recommendation: Don't buy anything from Urban Brim. Don't trust advertisers on the CNN app.

View full review
1 comment
Guest

Urban Brim and Urban Brim Company are two different entities. It took a 30 second google search to figure that out.

Chris C Zox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stupid commercials

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AI Highlights
  • I am frustrated by HLN's frequent ads for Deal Dash, Chase Bank, and wealth-management.
  • I request these ads be stopped permanently on HLN.

I am damn sick and tired of hearing and seeing these damn stupid commercials on the HLN network, the damn stupid Deal Dash commercials, the damn stupid Chase Bank commercials, and the damn stupid [PERSON_NAME] Wealth Management commercials. All day long, every commercial break, they have shown either a Chase Bank or a [PERSON_NAME] Wealth Management commercial, and the damn stupid Deal Dash commercials, and it's *** they don't have to show those damn stupid commercials every commercial break.

I don't want to see those damn stupid commercials again on the HLN network, so no more Deal Dash, no more Chase Bank, and no more [PERSON_NAME] commercials shown never again on the HLN network. I want those damn stupid commercials stopped permanently.

Preferred solution: For the HLN network to stop showing the Deal Dash, the Chase Bank and the J.P. Morgan Wealth Management commercials

View full review
Daisha Phz
map-marker South Gate, California

Medical malpractice/ medical fraud victim

AI Highlights
  • Medical malpractice led to surgeries, a mass, and ovarian remnant syndrome.
  • Identity theft and fraud via emails/texts tied to appliance orders.

Hi, I [PERSON_NAME] have been a victim of medical malpractice practice and identity theft fraud. I was severely sick and went to the hospital and doctors office 8,000 times.

I was told it was Anxiety or depression. I ended up in surgeries and the doctor made a mistake during the surgery and it caused a rare mass. I got diagnosed with ovarian remnant syndrome. My brain was swelling, both my bowls collapsed.

I got optic nerve damage.I was passing out and going unconscious in front of my kids for 16 years.I got taken advantage of by la county homeless worker who ordered appliances with my email address and did fraudulent activity..I got the emails and text messages. I got medical records and proof of everything.

Now I cant get a lawyer because this is so rare and went on for so long. Please help my find a lawyer that can help with this please

Preferred solution: I don’t know how much medical bills I have. I’d like to get that cleared and help with a stable place.

View full review
Whisper Lynn A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Louis, Missouri

Where are you guys located I need to be on TV someday I've got prayers I'd like people to see or hear at least and I got proof that speaks

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AI Highlights
  • The user asks if the world is ending and if a CMT played at a company picnic.
  • They worry about caves worldwide.
  • They had a vivid dream that felt real.
CNN - Where are you guys located I need to be on TV someday I've got prayers I'd like...
CNN - Where are you guys located I need to be on TV someday I've got prayers... - Image 2

Is the world ending and where all the caves in the world located cuz I feel like they're going to flood out old Jamestown again in one state one town one county I have got a really bad dream and I can't get over it feels like it's a real thing like dog years and child's eyes is so real... And was there ever a real CMT that played music at a company picnic one time

Loss:
$9999
Cons:
  • Cons are it takes two to another one but three to another two a one-man band one town one state one county

Preferred solution: Peace of mind heights dial

User's recommendation: Don't believe in if you do know the all things are possible and murder is our history when they go to search in truth

View full review
Titiana Htd
map-marker Silver Spring, Maryland

I want to make a suggestion to [PERSON_NAME] and her producers regarding her guest commentators.

AI Highlights
  • Guests interrupt and shout, blocking insights.
  • Suggest warning or removing interrupting guests.
  • Other PBS/NBC shows feel clearer.

I try to watch News Night with [PERSON_NAME] as host but after a few minutes, I find it impossible to gain any new insights and knowledge about a subject because the guest commentators are shouting at one another, interrupting each other and the noise just fills up and wastes my time!

I am an educated 83 year old woman and I seek out political shows so I can keep up with important domestic and international issues. I watch PBS and NBCs Meet the Press and Washington Week and many other shows such as [PERSON_NAME] s show and it is a pleasure to listen to and view the guests.

I suggest that [PERSON_NAME] and the producers inform the guest commentators that if they interrupt once or at the most twice on a given show they will be asked to leave the show as it is being taped so that the audience can see that you will no longer put up with their rude, obnoxious behavior.

If you want to be more patient about their misbehavior towards others, you could warn them ahead of time that they will never be asked again to be on the show. I predict that the audience will grow quickly expand as order is established!

I taught kindergartners, led parenting groups and trained thousands of child care workers in my career and would never permit such rudeness and unkind behavior towards fellow participants to take place in my classes and groups!

Your show is modeling poor manners and inappropriate communication skills for younger listeners to model!

View full review
1 comment
Guest

i thin most democrats talk over each other as they repeat there scripted talking points

Rosaisela A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oakland, California

Misleading and hateful rederic

AI Highlights
  • I am frustrated with CNN and an immigrant.
  • Citizenship and ID are required.
  • Hardship letters exist to waive ID fees; stop dividing our country.
CNN - Misleading and hateful rederic

I'm sick and tired of having to hear nonsense from CNN and a previous immigrant. Never in my life did I not understand that I needed to be a citizen and have identification to do so.

There are hardship letters to not pay fees for an ID, etc. Cut your nonsense out, ladies!

Stop dividing our country!! Scott, thank you for being you.

Loss:
$10
Pros:
  • Scott jennings
Cons:
  • Everyone causing hate
  • Division and anger
  • Misleading people is sooooo wrong

Preferred solution: Apology

User's recommendation: Our future children matter and they won't be your future customer if you keep this up.

View full review
Terrance Jsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lewisville, Texas

I was not connected to CNN.

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Husband has been detained by ICE since June 2025. Initial bond hearing denied.

He is just sitting in detention.

For 10 months. He wants to talk to CNN to tell his story.

Preferred solution: ????!!!!!?

User's recommendation: Fake number

View full review
Charles B Hbj
map-marker Grapevine, Texas

Cnn app

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App stinks. The video and audio do not sync after following CNN help suggestions three times. Pissed customer is an excellent name for this service.

Preferred solution: Service

View full review
Jaynie C Vsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

I can only access my CNN streaming...

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Updated by user Apr 28, 2026

I have not had any as of yet.

Original review Apr 28, 2026

I can only access my CNN streaming service on my iPhone and not on my MacBook Pro. I use Spectrum as my provider for the service.

Can someone please contact me to help me remedy the situation?

Please tell me who to contact. Thank you,

User's recommendation: Make sure you have customer service information

View full review
Daniel A Vqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yesterday may 6 there was a short video...

Yesterday may 6 there was a short video clip.

CNN explains

Season one ( gas prices)

How can i retrieve this video

My email is

[EMAIL_ADDRESS].

Thank you!

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Betsy Wlu
map-marker La Vernia, Texas

No way to contact by phone!

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I never got a good number from all of your pages! What.a waste of time this has been !!! I will not waste my time again!

View full review
Anonymous
map-marker Binghamton, New York

No answer

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I have probably the story of the decade but *** answered my call. I I don't know want to text or type it I'd rather just talk to a human being about it.

My name is ***. My phone number is ***.A 1:1 A1 story to tell with demonstration.

View full review
Rhea Sfv

There a person trying to leaked video of me on the news

I want to report that a man I dont know trying to leaked video of me on the news in [GEOGRAPHIC_DATA] can someone help me to stop it please Im so done with this man he not a real person that

View full review

About

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Summary

Cable News Network or CNN is a major cable news network based in the United States. The company was started in 1980 by Ted Turner. CNN was the first station to provide 24-hour television news coverage, and the first all-news television network in the United States. The corporate office of the company is headquartered in One
CNN Center Atlanta, GA 30303. CNN.com/International offers the latest multimedia technologies, including video streaming and audio packages, searchable archives of news features and background information. The site is updated cosistently all day long. CNN.com/International provides the folloving advantages: subscriber e-mail alternation, CNN.com preferences, CNN mobile, e-mail Newsletters, Advertising on CNN, Business development opportunities, and job search services.

CNN reviews and complaints

CNN is ranked 398 out of 6634 in Media category

Official Company Name

Cable News Network

Area Served

USA

Payment Methods

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